Common purchase queries answered
Orders and Shipping
We ship directly from China to customers worldwide via international express carriers. To check shipping availability and rates for your destination, simply add the items to your shopping cart and select your country at checkout. If your country is not listed or shipping is unavailable, please reach out to us at help@labxsci.com for assistance.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days after confirmation. Business days are Monday to Friday. No shipments on Saturdays, Sundays, and holidays. and delivery can take anywhere from 8-20 business days. You will receive a tracking number once your order has been shipped.Shipping time might vary depending on location, shipment method and other factors.
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
For most customers, no. We ship on a Delivered Duty Paid (DDP) basis to the vast majority of destination countries, including the United States, Canada, the European Union, the United Kingdom, and Australia.
The final amount shown at checkout on our website is the all-inclusive total you pay. You will not be charged any extra VAT, import tariffs, or handling fees upon delivery, and your package will be delivered straight to your door.
No, there are no additional sales taxes or hidden VAT charges added at checkout.
For US Buyers: As an international cross-border shipment originating directly from our manufacturing facility, no state or local sales tax is added at checkout or collected upon delivery.
For EU, UK, CA, and AU Buyers (DDP Regions): All applicable import VAT, customs tariffs, and handling fees are fully pre-paid by us under DDP terms. The price displayed at checkout is the final, all-inclusive total.
For Tax-Exempt Institutions (Universities & Research Labs): Because we do not assess or charge local sales tax or VAT on top of our order total, you do not need to submit tax-exemption certificates or tax ID forms prior to placing an order.
National customs laws in certain countries (such as Brazil, Turkey, and Switzerland, among others) strictly require the individual importer/recipient to handle customs declarations and pay import taxes directly to local authorities.
Under these specific laws, international sellers are legally prohibited from paying local taxes on your behalf. Therefore, shipments to these destinations automatically operate under DAP (Delivered at Place) terms, where local import fees remain the responsibility of the recipient.
The shipping fee calculated at checkout reflects the actual international carrier freight, handling, and export logistics costs required to ship your package to your destination.
Shipping fees cover transport services and do not represent a surcharge for local import duties. Because actual freight costs to DAP regions are independent of local tax collection, switching from DDP to DAP due to local customs laws does not reduce international carrier fees. As a result, no partial refunds or rate adjustments apply to the shipping charges.
No. For orders shipped under DDP terms (US, EU, UK, CA, AU, etc.), all import VAT, tariffs, and handling fees are fully pre-paid by us. Furthermore, as an international cross-border shipment, no US state sales tax is added at checkout or collected at your door. The checkout total is the final amount you pay.
Our checkout system automatically evaluates your destination address upon entry:
DDP Regions (US, CA, EU, UK, AU, etc.): Your checkout total guarantees full coverage of all taxes, duties, and door-to-door delivery.
DAP Regions (Brazil, Turkey, Switzerland, etc.): A notice will indicate that local import duties and taxes (if assessed by your local customs) are the responsibility of the recipient upon arrival.
For more details regarding billing currencies and invoicing, please visit our Payment Methods Policy.
If a package is returned to us or destroyed by local customs because the recipient refuses to complete customs clearance, fails to provide required tax identifiers (e.g., EORI/VAT/CPF), or refuses to pay mandatory local duties, the buyer assumes full financial responsibility.
Original shipping charges and any carrier return fees incurred will be deducted from any potential refund. If the package is abandoned or destroyed by customs authorities, the order becomes strictly non-refundable.
We offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
We accept credit cards and PayPal, a popular, secure, and convenient payment method that allows payment via card or balance. We also accept bank transfers and invoice-based payments. For universities, schools, or government institutions, we offer credit terms, provided the shipping and billing addresses are registered to the institution. Payment is due within 30 days of receiving the invoice.
If you need to swap an item
Returns and Exchanges
Yes, our products are trusted by universities and research laboratories across the Americas, Australia, Europe, Southeast Asia, and beyond. We ensure that all products meet the stringent quality standards required for laboratory use. Our suppliers are established manufacturers with years of expertise in producing and developing laboratory glassware and equipment.
